Lovetoysuk.co.uk are a family run Business with family values. We will help our customers in anyway we can. Please see below for 10 good reasons why to buy from lovetoysuk.co.uk
1) Returns Policy
- We offer a full no quibble refund on any purchases. For hygiene reasons please do not open or use goods before returning as we will not be able to accept goods which are opened or used.
2) Cancellations
- You may cancel your order within 7 days
- If your order has already been dispatched you may still cancel the order minus a small shippling cost for the return.
- If your order included free shipping we will minus the shipping costs form the refund
3) Faulty Goods
- If you find your goods to be faulty you may return within 30 days in the original packaging for a full refund. Please enclose a note with details of the fault and for hygiene reasons please ensure all toys are clean before returning.
- If your item seems faulty and needs batteries please try a differenet set of batteries to ensure they are working before your return your goods.
- All returned goods will be tested and returned to you at your expense if they are found to be working so please check the batteries before sending.
4) FREE DELIVERY
- FREE delivery on all orders over £30.00 Standard Delivery - First Class Recorded Post
Delivery to UK addresses for orders under £30.00 costs £2.95. Delivery takes 1-2 working days
5) FREE Batteries
- FREE batteries on all orders over £30.00
6) FREE Gifts
- Choose a free gift when you spend over £30.00 up to the value of £9.99 each.
7) Monthly FREE prize draw
- Enter our free monthly prize draw, simply order any item and you will automatically be entered into the draw. Or join our mailing list and we will automatically enter you to our monthly draw.
- Different prize every month
8) Secure safe site Buy with confidence
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Lovetoysuk.co.uk use the same state of the art 128 bit SSL encryption as all other reputable on line stores such as Amazon.com. Furthermore we do not retain your credit card information on any computer system once your order has been processed. To provide this level of security we have to obtain a digital certificate from a company trusted by Microsoft and Netscape in their browsers. The certification company we chose is Rapid ssl, a Verisign company. To obtain such a certificate requires going through some fairly rigorous security checks to prove that we are who we claim to be. When you are connected over a secure link you will see a small padlock in the status bar of your browser, get into the habit of checking it is there before entering any personal information or credit cards on-line.
If you are still unsure, simply place your order and phone your credit card through to us.
9) Privacy Policy
- At Lovetoysuk.co.uk we believe in plain English.Love Toys Uk will never pass any of your personal details onto any other company. If you opt in to allow us to email you our regular newsletter and occasional special offers then we will. We will never mail you with any other service or products other than those sold by Love Toys Uk.
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We only collect the minimum personal information required to fulfill your transactions. We collect personal information when you order products from us so that we can send them to you and contact you in the event of a problem.
We collect name and email information when you subscribe to our newsletter or opt in to the mailing list during a purchase.
No credit card or payment information will be retained on our computer databases ever
If you have any queries please Email ltuk@btconnect.com or telephone our office on 0870 3001469
10) Discreet Packaging
- Your order will be shipped out in plain unmarked packaging with no discription of the contents. We ensure our customers confidentiality at all times.
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